We know that sometimes plans change. That is why we clearly explain our cancellation policy, so you can make informed decisions with confidence.

Important:

• For tours of 5 days or more, a non-refundable deposit of $300 per person is required. This deposit is used to secure permits, tickets, hotels, and other services that are non-modifiable and non-refundable.
• For tours of less than 5 days, a non-refundable deposit of $600 per person or 30% of the total tour value is required.

Packages with hotel accommodation:

The deposit amounts may vary depending on the hotel category (3, 4, or 5 stars), as these usually require non-refundable advance payments.

If you need to cancel your trip:

Tours of 8 days or more:

• Cancellation 60 days or more in advance: non-refundable deposit.

Flexibility for customer changes

We know that plans can vary. Therefore, we offer:

• More than 90 days before the tour start date:

  You are entitled to a refund of additional payments made, excluding the initial deposit of $600.

• Within 90 days prior to the start of the tour:

  No refunds will be issued, as hotels, transportation, permits, and other logistical services will already be confirmed and paid.

Tours of less than 8 days:

• More than 70 days before the tour start date:

  You are entitled to a refund of additional payments made, excluding the initial deposit of $400.

• Within 90 days prior to the start of the tour:

  No refunds will be issued, as hotels, transportation, permits, and other logistical services will already be confirmed and paid.

Final Tour Payment

Recommended option:

Pay the remaining balance in cash (USD or Peruvian soles) at our Cusco office to avoid the 5.5% processing fee.

Advance online payment:

• You can pay the remaining balance via PayPal, Visa, or MasterCard (a 5.5% fee applies).
• All final online payments must be completed 96 hours (4 days) before the start of the tour.
• Failure to meet this deadline may result in automatic cancellation without refund.

How to request a cancellation

Send your request by email to: asistencia@terresdesincas.com. We will be happy to assist you.

Tours of 8 days or more:

In case of cancellation, Terres des Incas will apply the following deductions on payments made, depending on the number of days in advance the cancellation is requested.

Tours of less than 8 days:

In case of cancellation, Terres des Incas will apply the following deductions on payments made, depending on the number of days in advance the cancellation is requested.