At TERRES DES INCAS S.A.C. (“THE AGENCY”) we take care of your information just as we take care of every detail of your trip. This policy, drafted in accordance with Law No. 29733 and its Regulations, describes how we collect, protect, and use your personal data to provide you with exceptional service and continue improving day by day.

• Identity of the database owner
• Corporate name: TERRES DES INCAS S.A.C.
• RUC: 20613977539
• Email of the Data Protection Officer (DPO): privacidad@terresdesincas.com

Data we collect

We only request the information strictly necessary to:

• Design and confirm your travel program.
• Manage reservations, payments, and 24/7 assistance.
• Keep you informed about new experiences, exclusive offers, and valuable content.
• Comply with legal and regulatory obligations.

The data may include full name, passport number, date of birth, email, phone number, address, travel preferences, relevant medical information for your safety, and payment details.

Legal basis and purpose

The processing is based on the contractual relationship, your prior consent, and the legitimate interest of TERRES DES INCAS S.A.C. to provide superior service. Your data will never be used for purposes other than those clearly and previously communicated to you.

Protection and security

We apply international standards ISO/IEC 27001 and 256-bit SSL encryption. Our servers are located in Tier III certified data centers in Lima and Cusco, with daily backups and biometric restricted access. We conduct semiannual internal audits and provide ongoing staff training.

Transfers and processors

• We share only with tourism service providers (hotels, guides, transportation) the information essential for the proper execution of your trip.
• All our processors sign confidentiality agreements and comply with our security policies.
• We do not sell, rent, or transfer your data to third parties for marketing purposes.

Commercial communications

If you authorize the sending of promotions, you may withdraw your consent at any time by clicking “Unsubscribe” at the bottom of each email or by writing to privacidad@terresdesincas.com

Cookies and similar technologies

Our website uses first-party and third-party cookies to improve browsing experience, analyze traffic, and personalize content. You can manage your preferences from the cookies panel.

Policy updates

Any changes will be published on this same page with an effective date. We will notify you in advance if the modification substantially affects your rights.

Contact

Do you have questions? Write to us at privacidad@terresdesincas.com